Privacy & Policy

Privacy
Acceptance of Terms: By accessing or using the Website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you may not access the Website.

Use of the Website: The Website is intended for customers seeking to purchase products and access maintenance guides for The WaterTree San Antonio branded products. Also, to access educational learning experiences – to know and understand more about the products or services we provide. You may use the Website only for lawful purposes and in accordance with these Terms.

Account Registration: To access certain features of the Website, you are required to register for an account. You agree to provide accurate and complete information during the registration process and to update such information as necessary to ensure its accuracy.

Privacy Policy: Your use of the Website is subject to our Privacy Policy, which governs the collection, use, and disclosure of your personal information. By using the Website, you consent to the terms of our Privacy Policy.

Intellectual Property: All content on the Website, including but not limited to text, graphics, logos, images, audio clips, and software, is the property of The WaterTree San Antonio, and is protected by copyright and other intellectual property laws. You may not use, copy, reproduce, modify, distribute, or display any of the content without the prior written consent from The WaterTree San Antonio.

Purchases: Any purchases made through the Website are subject to our Purchase Terms, which govern the sale and delivery of products. By placing an order through the Website, you agree to be bound by the Purchase Terms.

Maintenance Guides: The Website may provide access to maintenance guides for The WaterTree San Antonio branded products. These guides are provided for informational purposes only and should be followed carefully. The WaterTree San Antonio is not responsible for any damage or injury resulting from the use of these guides.

Sale Postings: Prices viewable on The Website are set prices. All other documents (such as the monthly specials) may contain inaccurate prices that reflect the current month’s “special sales”. If such an error is noticed, it should be reported immediately. The WaterTree San Antonio will then investigate if item prices’ are inaccurate and must be changed.

Data Collection: By using the Website, you consent to the collection and use of your personal information as described in our Privacy Policy. This may include information such as your name, email address, phone number, and other information necessary to provide the services offered on the Website.

Marketing Guidelines: By using the Website, you agree to adhere to The WaterTree San Antonio marketing guidelines. Approval should be sought before The WaterTree San Antonio products are promoted and marketed. Failure to comply with these guidelines may result in the termination of your account and/or legal action.

Royalties: If you are purchasing products through the Website for resale, you agree to consent with The WaterTree San Antonio such intentions for a consensual agreement to resell. Failure to comply may result in penalties, including but not limited to suspension of your account, termination of any previous “The WaterTree San Antonio” agreement, contract, and any other signed legal documents procured, and/or legal action.

Disclaimer of Warranties: The Website and its content are provided on an “as is” and “as available” basis, without any warranties of any kind, either express or implied. The WaterTree San Antonio makes no representations or warranties regarding the accuracy, reliability, or completeness of the content on the Website.

Limitation of Liability: To the fullest extent permitted by law, The WaterTree San Antonio shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in any way connected with your use of the Website or the content therein.

Indemnification: You agree to indemnify, defend, and hold harmless The WaterTree San Antonio and its officers, directors, employees, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or in any way connected with your use of the Website or any breach of these Terms.

Changes to Terms: The WaterTree San Antonio reserves the right to amend these Terms at any time and without prior notice. Any changes to these Terms will be effective immediately upon posting on the Website. Your continued use of the Website following the posting of changes will constitute your acceptance of such changes.

Changes of Pricing: The WaterTree San Antonio can change information, such as pricing, without notice. All price adjustments are adhered to by local, state, and federal law.

If you have any questions or concerns about these Terms, please contact us.

Effective Date: This Privacy Policy is effective as of 08/01/2025.

Returns Policy:
1. Eligibility for Returns:
Products bought online are NOT RETURNABLE unless defective with conclusive proof without damages. To be eligible for a return, items purchased through The WaterTree San Antonio must be unused and in the same condition as received. Returns are accepted within 10 days from the date of purchase. Only items purchased that are defective will be accepted with sufficient proof.
2. Initiating a Return:
Users wishing to initiate a return must contact our customer support team through support@thewatertreesa.com Users must provide proof of purchase, such as order details or invoices, when requesting a return.
3. Return Process:
Once a return request is approved, users will be provided with instructions for returning the item(s). Return shipping costs are the responsibility of the user unless otherwise stated. Upon receipt of the returned item(s), our team will inspect them to ensure they meet the eligibility criteria mentioned above. Refunds or exchanges will be processed within 5-7 business days of receiving the returned item(s), depending on the payment method used for the original purchase.
4. Exceptions:
Certain items may not be eligible for return due to hygiene reasons or other considerations. Such exceptions will be clearly communicated by The WaterTree. San Antonio Such items include consumable products, or other products that are used for consumption such as drink-ware, cups, and more.
5. Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer support team immediately to arrange for a replacement or refund. Photographic evidence of the damage or defect may be required to facilitate the resolution process. The WaterTree San Antonio is not liable for defective items caused via shipping or by the shipping company.
Conclusion:
The WaterTree San Antonio strives to ensure customer satisfaction with every purchase. If you have any questions or concerns regarding our returns policy, please do not hesitate to contact us through the provided channels. Note: This returns policy is subject to change without prior notice.

References
Unopened packages are defined as the original package in its original state upon shipment or delivery. Any altercation or tampering not made by The WaterTree San Antonio will be categorized as opened. The WaterTree San Antonio reserves the rights to classify whether or not a product is deemed unopened or used at the company’s discretion.